Five reasons to use text analytics

I just started writing a blog for AllAnalytics, focusing on advanced analytics.  My first posting outlines five use cases for text analytics.  These include voice of the customer, fraud, warranty analysis, lead generation, and customer service routing.  Check it out.  Of course there are many more use cases for text analytics.  On the horizontal solutions [...]

SAP moves to social media analysis with NetBase partnership

Today, SAP and NetBase announced that SAP will resell NetBase solutions as the SAP® Social Media Analytics application by NetBase. What does this mean?  According to the announcement: “SAP Social Media Analytics is a cloud-based solution that is able to process more than 95 million social media posts per day. It uses an advanced natural [...]

Four Vendor Views on Big Data and Big Data Analytics Part 1: Attensity

I am often asked whether it is the vendors or the end users who are driving the Big Data market. I usually reply that both are. There are early adopters of any technology that push the vendors to evolve their own products and services. The vendors then show other companies what can be done with [...]

What is Networked Content and Why Should We Care?

This is the first in a series of blogs about text analytics and content management. This one uses an interview format. I recently had an interesting conversation with Daniel Mayer, from TEMIS regarding his new paper, the Networked Content Manifesto. I just finished reading it and found it to be insightful in terms of what [...]

Five vendors committed to content analytics for ECM

In 2007, Hurwitz & Associates fielded one of the first market studies on text analytics. At that time, text analytics was considered to be more of a natural extension to a business intelligence system than a content management system. However, in that study, we asked respondents who were planning to use the software, whether they [...]

Four Findings from the Hurwitz & Associates Advanced Analytics Survey

Hurwitz & Associates conducted an online survey on advanced analytics in January 2011. Over 160 companies across a range of industries and company size participated in the survey. The goal of the survey was to understand how companies are using advanced analytics today and what their plans are for the future. Specific topics included: – [...]

Five basic questions to ask before leaping into low cost social media monitoring

I just finished testing two low cost (<$50.00/mo) social media monitoring tools. They were both easy to use with clean user interfaces. Both had some nice features, especially around reaching back out to people making comments in social media. However, running these two services side by side brought home some issues with these kinds of [...]

Five Analytics Predictions for 2011

In 2011 analytics will take center stage as a key trend because companies are at a tipping point with the volume of data they have and their urgent need to do something about it. So, with 2010 now past and 2011 to look forward to, I wanted to take the opportunity to submit my predictions [...]

Thoughts from the 6th annual Text Analytics Summit

I just returned from the 6th annual Text Analytics Summit in Boston.  It was an enjoyable conference, as usual.  Larger players such as SAP and IBM both had booths at the show alongside pure play vendors Clarabridge, Attensity, Lexalytics, and Provalis Research.  This was good to see and it underscores the fact that platform players [...]

The Importance of multi-language support in advanced search and text analytics

I had an interesting briefing with the Basis Technology team the other week.  They updated me on the latest release of their technology called Rosette 7.   In case you’re not familiar with Basis Technology it is the multilingual engine that is embedded in some of the biggest Internet search engines out there – including Google, [...]