Speech Analytics
Can Text Analytics and Speech Analytics Have a Happy Marriage?
Sid Banerjee, CEO of Clarabridge, told me about Clarabridge’s recently announced partnership with CallMiner. It is a marriage of text analytics with speech analytics, and hence it should attract the attention of the big call center users. In fact, it should interest every business that makes extensive use of telephony. Working together, these technologies provide [...]
Read Full Post | Make a Comment ( None so far )
