Thoughts from the 6th annual Text Analytics Summit

I just returned from the 6th annual Text Analytics Summit in Boston.  It was an enjoyable conference, as usual.  Larger players such as SAP and IBM both had booths at the show alongside pure play vendors Clarabridge, Attensity, Lexalytics, and Provalis Research.  This was good to see and it underscores the fact that platform players [...]

Can Text Analytics and Speech Analytics Have a Happy Marriage?

Sid Banerjee, CEO of Clarabridge, told me about Clarabridge’s recently announced partnership with CallMiner. It is a marriage of text analytics with speech analytics, and hence it should attract the attention of the big call center users. In fact, it should interest every business that makes extensive use of telephony. Working together, these technologies provide [...]