Archive for March, 2009
Real Time Text Analytics
I’ve recently noticed a small buzz building about the notion of “real time” text analytics. In fact, I’ve come across several vendors talking about it in relation to customer experience and financial trading. The idea is that these companies analyze a lot of unstructured data quickly and provide real time information to the people who [...]
Read Full Post | Make a Comment ( 1 so far )Five things Verizon Wireless Should Know About Service Management
I was at a Verizon Wireless store late last month. My mission was to enable my blackberry phone to receive emails while I was in the Bahamas. I had already spent about a half hour on the phone with a Verizon wireless customer service representative who told me that:
My Subscriber Identity Module (SIM) card wasn’t [...]
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