Four questions about BI Innovation

As many of you know, I have been spending a great deal of time researching the area of innovations in BI. Yesterday, I posted a short four question survey regarding how companies might be using some of the analysis technologies that are out in the market today. I’m starting to get some interesting responses! I’d [...]

Customer Experience Intelligence and Text Analytics

Several months ago, I wrote a piece about Voice of the Customer (VoC) and how text analytics companies are getting good traction from this application.  I recently got an update from Sid Banerjee, CEO of Clarabridge that further supports this observation.  Clarabridge, an independent text analytics vendor is garnering much success with what it is [...]

What’s Next For Text Analytics?

     When I first started to research the text analytics industry about three years ago, people didn’t understand why I was so interested in this nascent marketplace.  I had always anticipated how important it would be.  I remember working at Bell Laboratories, in the 1980s, analyzing structured data using advanced data mining techniques, trying [...]