Archive for May, 2008
Customer Experience Intelligence and Text Analytics
Several months ago, I wrote a piece about Voice of the Customer (VoC) and how text analytics companies are getting good traction from this application. I recently got an update from Sid Banerjee, CEO of Clarabridge that further supports this observation. Clarabridge, an independent text analytics vendor is garnering much success with what it is [...]
Read Full Post | Make a Comment ( None so far )What’s Next For Text Analytics?
When I first started to research the text analytics industry about three years ago, people didn’t understand why I was so interested in this nascent marketplace. I had always anticipated how important it would be. I remember working at Bell Laboratories, in the 1980s, analyzing structured data using advanced data mining techniques, trying to predict [...]
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